Customer care

Below you can quickly find the answers to your questions. If you need further assistance, please contact us using the form below

F.A.Q.

How can I pay?

- PayPal
- Credit Card / Prepaid Card
- Apple Pay
- Google Pay

What are the shipping methods and costs?
Italy:
Express (24/48 hours) = 4.99€

Spain:
Economy (5/7 business days) = 3.99€
UPS Express (2/3 business days) = 9.99€

Portugal:
Economy (5/7 business days) = 4.99€
UPS Express (2/3 business days) = 9.99€

Czech Republic - Poland:
Economy (5/7 business days) = 4.99€
UPS Express (2/3 business days) = 9.99€

Austria - Belgium - France - Germany - Netherlands:
Economy (3/5 business days) = 5.99€
UPS Express (2/3 business days) = 9.99€

Denmark - Finland - Ireland - Sweden:
Economy (7/9 business days) = 5.99€
UPS Express (2/3 business days) = 9.99€

Greece:
Economy (8/10 business days) = 5.99€
UPS Express (2/3 business days) = 9.99€

Rest of the World:
Economy (8/15 business days) = 9.99€

Delivery times are approximate only and are subject to change.
Deliveries are not made on Saturdays and Sundays and holidays; they are then made on the next business day.
The courier does not make advance phone calls or handle delivery requests at particular times.
What happens if the courier does not find me at the delivery location?

Should you be absent from the place specified for delivery, the courier will leave a coupon in your mailbox or near your intercom; in the coupon you will be notified of the passage of the courier and you will be provided with the telephone number to contact to arrange the redelivery.
After two failed delivery attempts, the goods will go into storage and you will be contacted by our Customer Service to provide the information necessary for release.
The costs of storage will be at your expense.
If we do not receive a response within 2 days, the goods will return to our warehouses.

I received a product that I don't like. What should I do?

If the product you have purchased is not to your liking, you can request return authorization by contacting us via email within 14 days of receipt.
Once you have received authorization from our Customer Service, you will have to return the package at your expense to the address that will be provided to you.
Once the goods have returned to the warehouse, their conditions will be checked and subsequently, within approximately 3 working days, the refund will be processed.
Goods returned in unsuitable conditions will not be refunded.

I have received a different product than the one ordered. What should I do?

In the event that the product you received is different from the one you ordered (or defective), we will take full responsibility for the return.
You will need to request return authorization via email within 14 days of receipt, after which you will be provided with instructions for defining the collection service with the carrier, at no additional cost.
Once the goods have returned to the warehouse, their conditions will be checked and subsequently, within approximately 3 working days, the refund will be processed.
Goods that will be returned in conditions that are not suitable for return will not be refunded.
We reserve the right to request photographic evidence before authorizing a return.

Are the products covered by warranty?

All of our items carry a limited warranty against defects in materials and workmanship for a period of 2 years from purchase on herlingbrand.com or from an authorized reseller.
The warranty does not apply to accidental damage, damage resulting from misuse, negligence or other factors not due to defects in material or workmanship.

How can I make a return?

Our return policy allows you to request a return within 14 days of receiving your item.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with all tags attached and in its original packaging.

We reserve the right not to accept returns if the delivery involves additional costs or requires collection from a branch of the courier itself.
We also reserve the right to refuse unauthorized returns or returns that do not comply with all the required conditions.
In these cases, the goods will be returned to the sender at the original shipping address.

In the event that a refund is requested, only the cost of the product will be refunded.
Shipping costs will therefore not be reimbursed.

To exercise your right of withdrawal, log in to your order account by clicking here, select the order and click on “Cancel Items” or “Return Items”.

Contact us

If you have not found the answer to your question in the FAQs, you can contact us by filling out this form. Our staff will respond to your request as soon as possible.

Telephone

(+39) 0763 733 266

Whatsapp

(+39) 351 567 50 97

Returns warehouse

Weby Srl - Viale Leonardo Da Vinci, 1 - 01021 Acquapendente (VT)

Fast delivery

Safe. Punctual. Traceable.

Secure payment

Maximum reliability, no stress.

Easy return

Returns within 14 days.

Quick assistance

Mon - Fri, 08:00 - 16:00